Shipping policy
SHIPPING POLICY
Last updated: September 22, 2026
This Shipping Policy applies to products purchased through this website and shipped by NVECTECH, operated in the United States by NEVER GIVE UP KK LLC.
U.S. Domestic Shipping Only
Orders placed through this website are accepted for delivery only within the 50 states of the United States and Washington, DC.
We currently do not ship to:
• U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands;
• APO, FPO, or DPO addresses;
• P.O. boxes when the selected carrier or service does not support delivery to them;
• freight forwarders;
• mail forwarding or reshipping services; or
• addresses that we reasonably believe are being used to forward products outside the United States.
International orders are not accepted through this website.
Shipping Origin
Orders are fulfilled and shipped from Florida, United States. The specific fulfillment location is not available for customer pickup and is not published as a retail address.
Order Processing
In-stock orders are normally processed within one business day after payment and order verification.
Business days are Monday through Friday, excluding U.S. federal holidays. Processing time does not include carrier transit time.
Orders may require additional processing time if:
• payment or customer information requires verification;
• the order contains products stored at different fulfillment locations;
• the order contains a backordered or special-order product;
• the shipping address is incomplete or cannot be verified; or
• additional review is required for legal, fraud-prevention, export-control, or compliance purposes.
Shipping Methods and Charges
Orders may be shipped through USPS or FedEx.
Standard and expedited shipping options may be offered depending on the destination, product, package size, carrier availability, and fulfillment location. Available methods and applicable charges are displayed during checkout.
Shipping rates to Alaska and Hawaii may differ from rates within the contiguous United States. Any applicable rate will be displayed during checkout before the order is submitted.
Delivery estimates are estimates only and are not guaranteed unless the selected carrier service expressly provides a delivery guarantee.
Split Shipments
A single order may be divided into multiple shipments when products are stored at different fulfillment locations or become available at different times.
Separate tracking information may be issued for each shipment. A split shipment does not mean that an item is missing from the order.
Backordered and Special-Order Products
Products that are not currently available may be offered on a backorder or special-order basis.
The estimated fulfillment or delivery period for these products is normally 30–45 days, unless a different estimate is displayed on the product page or communicated before the order is accepted.
If we cannot ship within the stated period, we may request the customer’s consent to a revised shipping date or cancel and refund the affected unshipped product as required by applicable law.
Address Accuracy and Address Changes
Customers are responsible for providing a complete and accurate shipping address before submitting an order.
Shipping addresses cannot be changed after an order has been submitted. Customers must carefully verify the recipient’s name, street address, apartment or unit number, city, state, and ZIP code before completing checkout.
NVECTECH is not responsible for delays, failed delivery, misdelivery, return-to-sender charges, address correction charges, or other expenses resulting from incorrect or incomplete information supplied by the customer.
If a shipment is returned because of an incorrect address, refusal, failure to collect the package, or another circumstance attributable to the recipient, the customer is responsible for any additional shipping, handling, address correction, or return charges. Original shipping charges are not refundable to the extent permitted by law.
Tracking and Delivery
Tracking information will be provided when available. Customers are responsible for monitoring tracking updates and making reasonable arrangements to receive the shipment.
A carrier’s delivery scan, signature record, photographic delivery record, or other proof of delivery may be used as evidence that the shipment was delivered to the address entered during checkout.
Signature Services
When available, customers may select and pay for a delivery signature service.
A customer who wants the package to be delivered only after obtaining a signature is responsible for selecting the applicable signature option before completing the order.
If no signature option is selected, the carrier may leave the package at the delivery address in accordance with its own procedures. To the fullest extent permitted by law, NVECTECH is not responsible for loss, theft, or disappearance occurring after the carrier records the package as delivered.
Shipping Insurance
Additional shipping insurance may be offered when available. Customers who want coverage beyond any protection automatically included with the selected carrier service are responsible for selecting and paying for additional insurance before submitting the order.
Carrier coverage, declared value, insurance exclusions, documentation requirements, claim deadlines, and compensation limits are controlled by the applicable carrier or insurance provider.
Purchasing insurance does not guarantee approval or payment of a claim.
Loss, Theft, Damage, and Carrier Claims
To the fullest extent permitted by applicable law and the terms of the applicable sales contract, risk of loss passes to the customer when the conforming shipment is properly delivered to the carrier for transportation.
After a shipment has been accepted by the carrier, transportation, routing, handling, delivery attempts, delays, and delivery scans are controlled by the carrier.
Customers must promptly inspect delivered packages. If a package arrives damaged, opened, or with missing contents, the customer must:
• photograph the package, shipping label, packaging materials, damage, and contents;
• retain the product and all original packaging materials;
• avoid discarding or repairing the product until the claim is reviewed;
• notify NVECTECH and the carrier promptly; and
• provide all documentation reasonably requested for the carrier claim.
Depending on the carrier and service used, a claim may need to be filed by NVECTECH, by the recipient, or jointly with the recipient’s cooperation.
NVECTECH may assist with or submit a carrier claim when required, but we do not control the carrier’s investigation, decision, processing time, or compensation amount and cannot guarantee that a claim will be approved.
Failure to report a problem promptly, retain the packaging, provide evidence, or cooperate with the claim process may prevent or limit recovery from the carrier.
Nothing in this section excludes any obligation or consumer right that cannot legally be excluded.
Carrier Delays
NVECTECH is not responsible for delays caused by a carrier or by circumstances outside our reasonable control, including severe weather, natural disasters, service interruptions, transportation disruptions, labor disputes, government actions, security inspections, incorrect addresses, recipient unavailability, or other force majeure events.
Order Verification and Cancellation
We reserve the right to hold, cancel, or refuse an order when necessary to verify payment, identity, address, product availability, legal compliance, fraud risk, or export-control requirements.
If we cancel an order before shipment, the amount paid for the canceled product and any corresponding unearned shipping charge will be refunded.
Contact
Questions about shipping may be sent to:
Email: us@nvectech.com