Refund policy

We want you to be satisfied with your purchase. This Refund and Return Policy explains the conditions under which products purchased through this website may be returned.

14-Day Return Period

You may request a return within 14 calendar days after receiving your order.

To qualify for a return, you must contact us within this 14-day period and obtain a Return Merchandise Authorization (“RMA”) before sending the product back.

Returns sent without prior authorization or without a valid RMA will not be accepted.

Return Eligibility

A product may be returned if:

  • the return request is submitted within 14 calendar days after delivery;
  • the product has not been fully used, damaged, modified, altered, or disassembled;
  • the product does not show signs of field use or other material use;
  • the product is returned in its original packaging; and
  • all accessories, cables, batteries, chargers, mounts, manuals, documentation, and other components originally supplied with the product are included.

You may open the package and reasonably inspect the product. Opening the package by itself does not make the product ineligible for return, provided that the product remains complete, undamaged, and substantially unused.

Change-of-Mind Returns

Returns are permitted within the 14-day return period if you change your mind, subject to the eligibility requirements stated in this policy.

For change-of-mind returns:

  • you are responsible for the cost of return shipping;
  • the original shipping charges are not refundable; and
  • the product must be returned in eligible condition with all original components and packaging.

We recommend using a trackable and adequately insured shipping service. You remain responsible for the returned product until it is received by us.

Return Authorization Process

To request a return, contact us at us@nvectech.com and provide:

  • your full name;
  • order number;
  • product name;
  • product serial number, if applicable;
  • reason for the return; and
  • photographs or other information reasonably requested to evaluate the return.

If the return is authorized, we will provide an RMA number and return instructions, including the applicable return address.

Do not send a product to any address before receiving return authorization and shipping instructions from us.

Restocking Fee

No restocking fee will be charged for a new, complete, and substantially unused product returned in accordance with this policy.

Opening the package solely to inspect the product does not automatically result in a restocking fee.

A restocking fee of up to 20% of the product price may apply if the returned product:

  • is incomplete;
  • requires additional inspection, cleaning, repackaging, or restoration;
  • has damaged or missing packaging;
  • has missing accessories, documentation, or components; or
  • is no longer in new or substantially unused condition but remains eligible for acceptance.

The amount of any restocking fee will be determined after inspection based on the condition of the returned product and the work or replacement components reasonably required.

Non-Returnable Products

Products are not eligible for ordinary return if they:

  • were damaged after delivery;
  • show signs of full or field use;
  • were modified, altered, or disassembled;
  • were repaired or serviced without authorization;
  • are missing essential components;
  • have serial numbers that were removed, altered, or made unreadable; or
  • were returned without prior authorization or a valid RMA.

A product that does not satisfy the return requirements may be refused or may qualify only for a partial refund, depending on its condition.

This section does not limit any rights that cannot lawfully be excluded.

Defective Products and Order Errors

If you receive a defective product or a product that does not match your order, contact us at us@nvectech.com within the 14-day return period.

If the return results from our error or an eligible product defect confirmed through inspection, we will cover the reasonable return shipping cost and refund the applicable original shipping charge.

Defects reported outside the return period may be handled under the applicable Warranty Policy.

Return Inspection

All returned products are inspected after receipt.

We may verify:

  • the product’s physical and operating condition;
  • the serial number;
  • the presence and condition of supplied accessories;
  • whether the product has been used, damaged, modified, or disassembled; and
  • whether the return complies with this policy.

Approval of an RMA does not guarantee approval of a full refund. Final refund eligibility is determined after the returned product has been received and inspected.

Refunds

If the return is approved, the refund will be issued to the original payment method within 7 business days after receipt, inspection, and approval of the returned product.

The refund may be reduced by:

  • an applicable restocking fee;
  • the value of missing or damaged components;
  • costs resulting from damage or condition not present when the product was delivered; and
  • non-refundable original shipping charges.

Your bank, card issuer, or payment provider may require additional time to post an approved refund to your account.

Original Shipping Charges

Original shipping charges are not refundable for change-of-mind returns.

Original shipping charges may be refunded when the return results from our error or an eligible confirmed product defect.

Exchanges

We do not process direct product exchanges.

If you want a different product, you must return the eligible product under this policy and place a new order separately.

A new order may be placed before or after completion of the return, but it will be processed as a separate transaction.

Order Cancellation

An order may be canceled without a cancellation fee before it has been transferred to the shipping carrier.

Once an order has been transferred to the carrier, it can no longer be canceled. After delivery, the standard return process and eligibility requirements described in this policy apply.

Submitting a cancellation request does not guarantee that the order can be stopped before shipment.

Return Shipping Damage

You are responsible for packaging the returned product securely and in a manner appropriate for sensitive electronic and optical equipment.

We are not responsible for damage caused by inadequate return packaging or damage occurring during return shipment arranged by the customer.

Contact Us

To request an RMA or ask a question about a return, contact:

NVECTECH
Operated in the United States by NEVER GIVE UP KK LLC
Email: us@nvectech.com
Website: www.nvectech.shop
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Please allow 1–2 business days for a response.